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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18429
Experience:  Email expert with over 5 years experience
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Have used all available storage. When try to buy more

Customer Question

Have used all available storage. When try to buy more receive message "not eligible"
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: all three
JA: What troubleshooting have you tried?
Customer: none. Seems there is glitch in Gmail that will not llow me to buy more sorage . for gmail, and othr Google sotar
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Email
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

Click here: https://www.google.com/settings/storage

Click on the new storage option that you want to use and select Buy

Are you able to buy more storage?

Expert:  Josh replied 6 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 6 months ago.

I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.