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Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 12680
Experience:  Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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My IPad is requiring me to put in my original email address

Customer Question

My IPad is requiring me to put in my original email address and password. I don't remember it. It also lists my email address as [email protected] which is my log in at work, but not at gmail! I don't know why it went dead.
JA: Have you tried having password ***** directions emailed to you?
Customer: yes, but it says neither of my email addresses are valid.
JA: Have you installed any updates recently?
Customer: No, that might be the problem.
JA: What troubleshooting have you tried?
Customer: Getting you.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 7 days ago.
Category: Email
Expert:  Jason Jones replied 7 days ago.

Hello,
I am the person that will be helping you today.

When you set this up, you may have created a new account and used it. Have you tried resetting the password ***** that [email protected] account?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 7 days ago.
That isn't an email address. My real email has two more letters. I've tried a million different combos.
Expert:  Jason Jones replied 7 days ago.

The ******'s will mask how many characters the email address is. If it shows 8 *'s, it may have more or less than 8.

Customer: replied 7 days ago.
Ok, then I used my gmail address
Expert:  Jason Jones replied 7 days ago.

In that case, you can use that password ***** unlock it. Does that work?

Customer: replied 7 days ago.
No
Expert:  Jason Jones replied 7 days ago.

You may need to enter the iCloud password. If you don't recall that, you can reset it by following the instructions below.

Please, follow the instructions below:
- Click the following link: http://iforgot.apple.com/
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

Customer: replied 7 days ago.
Thanks
Expert:  Jason Jones replied 7 days ago.

You are very welcome. Is that working for you?

Expert:  Jason Jones replied 7 days ago.

I will be standing by.

Expert:  Jason Jones replied 7 days ago.

Thank you.

Customer: replied 7 days ago.
I'm not satisfied. I want my $30 back
Expert:  Jason Jones replied 7 days ago.

I will send in your refund request. Thank you for your time today.

The refund just means that I am not given credit for my time.

Good day.

Customer: replied 7 days ago.
Oh, all 5 minutes? I spent 30 minutes of you guys rejecting my perfectly good credit card.
Expert:  Dustin replied 7 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

I dont like to leave any issues unsolved.. Would you still like help with this issue?

If so, besides your ipad do you have a mac or a pc that you use, and if so.. Which one do you have?

Thank you,

Dustin S

Customer: replied 7 days ago.
No I don't want any more "help". I couldn't read his responses. The text from me reporting that was removed. This was just a bad idea.
Customer: replied 7 days ago.
No, I just want my money back.
Expert:  Dustin replied 7 days ago.

I understand completely.. And this link will help you get a full refund.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Best of luck on the ipad issue,

Dustin S

Customer: replied 7 days ago.
Thanks