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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Computer crashed and lost everything. Have new laptop and

Customer Question

computer crashed and lost everything. Have new laptop and setup new thunderbird account and lost old mail and folders?
JA: Have you contacted anyone about your account?
Customer: No
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iphone
JA: What troubleshooting have you tried?
Customer: not very advanced with computers
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 7 days ago.
Category: Email
Expert:  Jason Jones replied 7 days ago.

Hello,
I am the person that will be helping you today.

Do you have access to the old hard drive that contains all of your lost mail and folders?

I will be standing by, looking forward to your response.

Thank you,
Jason