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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have not been able to send or receive emails for three

Customer Question

I have not been able to send or receive emails for three days. Spent two hours on the phone yesterday. Did a total scAN IN THE MEANTIME mY EMAIL IA SAI
JA: Just to clarify, what email service provider are you using?
Customer: BIG POND
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: wIRELESS
JA: What troubleshooting have you tried?
Customer: DID TOTALL SCAN I DONT KNOW WHAT TEC SUPPORT TRIED
JA: Anything else you want the email expert to know before I connect you?
Customer: i DONT THINK SO. i AM AN OLD MAN AND NOT VERY COMP LIT.
Submitted: 2 months ago.
Category: Email
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Are you accessing this big pond email on a windows or mac computer?

How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail,mozilla thunderbird Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 2 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 2 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  bbao replied 2 months ago.

Do you still need help from a local Aussie expert here? :)