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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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When I went into my gmail on Google to delete my trash,

Customer Question

When I went into my gmail on Google to delete my trash, there was a header that I accidently clicked and now my Thunderbird is not functioning--which is my preferred method of reading my email!
JA: How long have you had this issue with your Gmail account?
Customer: several days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop, on Thunderbird
JA: What troubleshooting have you tried?
Customer: I do not know how to troubleshoot the problem
JA: Anything else you want the email expert to know before I connect you?
Customer: can not think of anything else, all contact should be to my email--do you need the address?
Submitted: 14 days ago.
Category: Email
Expert:  Kamil Anwar replied 14 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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