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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Mozilla won't install, not much, web beowser, every thing I

Customer Question

Mozilla won't install
JA: How much experience do you have with this particular machine?
Customer: not much
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web beowser
JA: What troubleshooting have you tried?
Customer: every thing I know
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What happens when you try to install it and how are you trying to install it? from what download?