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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My password is very confused. I have had to set it twice

Customer Question

My password ***** ***** confused. I have had to set it twice recently due to possibility of compromise of banking info. I have time and again copied a set of distorted numbers as code and it just pops up another riddle.
JA: When did you last reset your username and password?
Customer: password ***** night - did not reset username:***@******.***.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser - only recently could do this with a celphone. Have a wi-fi router recently installed in my residence.
JA: What troubleshooting have you tried?
Customer: The gear icon for settings. Took an alt. account on YAHOO as***@******.*** to get code numbers sent via alternate path.
JA: Anything else you want the email expert to know before I connect you?
Customer: I am nearly 72 - not a techie -but not an ignoramus either But I'm VERY frustrated with this wasting my time now!
Submitted: 12 days ago.
Category: Email
Expert:  Martin replied 12 days ago.

Hello James, my name is Martin.

What happens if you go to www.gmail.com now, does it take you to the login screen or does it go into your account?