How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

II have lost my email account. I canceled service with att

Customer Question

II have lost my email account. I canceled service with att and the cable company said I would be allowed to keep my email account. I have not been able to log in.
JA: Just to clarify, what email service provider are you using for this account?
Customer: I think it was at4t.net
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: with a desktop or tablet
JA: What troubleshooting have you tried?
Customer: I have tried to login with my password ***** times. It says invalid password. The it started saying you do not have the account.
JA: Anything else you want the email expert to know before I connect you?
Customer: The new cable is RACE.
Submitted: 11 days ago.
Category: Email
Expert:  Martin replied 11 days ago.

Hello and welcome, my name is Martin.

What happens when you try to log in now?

And do you log in via your web browser or through an email app like Windows Live Mail?