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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I have surface pro that i enter the password and says go

Customer Question

I have surface pro that i enter the password ***** says go account live.com or enter last password ***** cannot get it to open
Submitted: 5 months ago.
Category: Email
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

Roy,

Do you mean that it won't allow for you to open the password ***** at all?

Customer: replied 5 months ago.
no
Expert:  Josh replied 5 months ago.

Okay, please explain what is going on.

Customer: replied 5 months ago.
Are you still there josh
Expert:  Josh replied 5 months ago.

Yes, I am.

What exactly is happening?

Customer: replied 5 months ago.
nothing you type in pasword an it says go to acvtive.com or enter last password ***** doent help either
Expert:  Josh replied 5 months ago.

Okay, I understand now.

What is the email address?

Customer: replied 5 months ago.
it's***@******.***
Customer: replied 5 months ago.
I'm not getting your messages instantly that why it takes so long to answer you
Expert:  Josh replied 5 months ago.

Do you still have access to the phone number ending in 63?

Customer: replied 5 months ago.
Expert:  Josh replied 5 months ago.

Is that a cell phone or home phone?

Also, what is the full phone number?

Customer: replied 5 months ago.
it's my home phone but I'm fixing to leave and won't be home until around 2 pm.can you call me after that it's(###) ###-####
Expert:  Josh replied 5 months ago.

Reply back here when you are free to receive a phone call with the code

Customer: replied 5 months ago.
ok
Expert:  Josh replied 5 months ago.

Thank you.

Customer: replied 5 months ago.
what code are you referring to
Expert:  Josh replied 5 months ago.

Are you ready for the phone call that has the code?

Customer: replied 5 months ago.
I just seen your response,can you call tomorrow around 10 am
Expert:  Josh replied 5 months ago.

Are you available for the phone call?