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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I do not get the reset info in my email account, aol, web

Customer Question

I do not get the reset info in my email account
JA: Just to clarify, what email service provider are you using for this account?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: keep tying in the scrabbled words and hitting send email
JA: Anything else you want the email expert to know before I connect you?
Customer: Don't remember what email was attached to this account, could be using the wrong email
Submitted: 5 months ago.
Category: Email
Expert:  Randy Computer Tech replied 5 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and check on this for you.

I will send you the info.