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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Several emails that include pictures open in the lowest

Customer Question

Several emails that include pictures open in the lowest resolution. Even old ones revert to low res. How do I fix this? I don't know how to reset the parameters or profiles.
JA: Just to clarify, what email service provider are you using?
Customer:***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Open the icon on my desktop
JA: What troubleshooting have you tried?
Customer: None. Where are they?
JA: Anything else you want the email expert to know before I connect you?
Customer: That does it.
Submitted: 5 months ago.
Category: Email
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

Do you view your email through an email program such as Outlook, Thunderbird, or Windows Live Mail?

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