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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I have 2 gmail accounts. I cannot sign on to either, Hard to

Customer Question

I have 2 gmail accounts. I cannot sign on to either
JA: How long have you had this issue with your Gmail account?
Customer: Hard to say. Perhaps three days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: One on my phone, the other on my tablet
JA: What troubleshooting have you tried?
Customer: I have been trying to follow the sing in instructions but I can't make it work. When I try to make a new account it says there is already an account in that name
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Email
Expert:  Martin replied 5 months ago.

Hello, this is Martin, how are you?

What error do you get when trying to sign in?

May I connect with you and have a look?

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