Hi there. My name is*****'m sorry that you're having this problem. I will do my best to help. I'll need ot ask a few questions in order to best help you. Are you using the built-in Mail APP on your Ipad or are you using some other app on your ipad? If you log in to your outlook.com email using a web browser do the messages appear correctly there? (1 copy each not 3)
I understand. I still need to know though, which app you are using to get mail on your ipad. Is it the MAIL app with a blue icon with an envelope in the center? If you tap on your Safari icon on your ipad and go to www.outlook.com and login there, does everything appear there correctly?
Hi there, do you still need help?
BTW, did you try simply removing the account and re-add it back but with IMAP settings, not POP?
> he said he was from outlook.
You mean, from outlook.com of Microsoft? If yes, it is definitely a scam. No one from Microsoft will call an end user telling him some wrong and offer support. Do not follow any instructions from them.
BTW, did the guy have any accent?
> It had to put these numbers in when at the site...345541... I'm scared
At which site? outlook.com?
Anyway, no need to be scared. Nothing will happen if you simply ignore the scam. Just hang up the phone (which is something the scammer is most scared of, hehe).
I have been using outlook.com since since the first day it went online. Pretty good and safe services supported by Microsoft, works smoothly Microsoft Office suites.
Your issue can be fixed here, and you are welcome come back any time.
If you think my suggestions were helpful, please kindly accept my answer and close this question. Thanks.
> did you try simply removing the account and re-add it back but with IMAP settings, not POP?
Did you try my suggestion above? Just remove and readd account, make sure to IMAP. If this does not work, it means you have something wrong at outlook.com side.
Most likely, you have rules active at the server side. You may logon outlook.com via web (not your mail app) using your browser (such as Safari) to check the Outlook settings. Be aware, if you don't think you set any rules before and the rules are there, it is an indication of being hacked.
However, if you do prefer talking to Apple or Microsoft, I would recommend you to log on outlook.com first, check if everything looks good. If all are okay, e.g. you don't see duplicate emails in your Inbox of outlook.com using your browser, that means nothing is wrong with Microsoft, then you need to talk to Apple instead of Microsoft.
If you do see duplicate emails via web and you can't figure out any rules related, call Microsoft instead of Apple.
Does it make sense?
> I haven't done anything yet but nothing changed
Of course nothing changed as you haven't tried anything to address the issue. You paid for help but you never follow our suggestions, how could we help you though we are certified professional and the service is 100% satisfaction guaranteed.
Please try my suggestion.
Before removing the account, make sure you know the current PASSWORD ***** the account, otherwise you can't add it back.
If you don't know how to do that, check this YouTube video for the steps to remove the account.
Then add it again.
Any update please?
Hello, my name is***** will try to help you with your problem.
Do you still want a refund? Will you allow me to connect to your computer and check the problem?
ok go to the page http://ww2.justanswer.com/help/how-can-i-request-refund-0