How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I am unable to open my mail. I can send but not open. The

Customer Question

I am unable to open my mail. I can send but not open. The prompter just says it is loading. This has been going on for several days.
Submitted: 10 days ago.
Category: Email
Expert:  Byron replied 10 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me who your email provider is Yahoo, Gmail, AOL etc ?

And do you access your email through your browser or do you use an email app

like Outlook, Windows Live Mail or the Mail app in Windows 10?