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What kind of Apple device are you referring to?
Okay, can you please advise your full name and email address?
Sorry, we are not Apple, we are JustAnswer, a paid technical support service.
The given name and email address could not be found from Apple web services. Did you try using this email address as Apple ID before? Did you try it this time?
Do you have other email addresses?
No, sir, just ignore the annoying $39 remote assistance message. It is not applicable for your case.
Please advise a few more email addresses for verification?
>>> Do you have other email addresses?
>> yes i did.
> the only email i have is***@******.***
I am confused.
Are you sure you registered your Apple ID before? Because the given name and email address does not match for Apple ID.
That's weird. Per your recall, did you use another other name when registering the Apple ID? You know people do make up names when registering at online services.
Did you use your Apple ID on this iPhone 6 plus before?
If so, another approach is to bring your iPhone to a local Apple Store, ask the staff there to search for your Apple ID per your phone's serial number or IMEI number.
I can't do this online for you.
Sorry about that. You may ask customer services for a refund.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
It appears the previous expert has opted out..
I can send you the customer service / refund link if you want.. But before I do that let me ask you this, have you ever connected your iphone to a mac or pc you own?
If so, then we may be able to find record of your apple id through your mac or pc..
Hello, my name is Dustin,
Did you still need help with this issue? If so, please respond so we can get started.
Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,
Senior Technician and Network Switching Systems Operator / Maintainer.