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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I forgot my apple id it wouldn,t take my name or email

Customer Question

I forgot my apple id it wouldn,t take my name or email
Submitted: 15 days ago.
Category: Email
Expert:  bbao replied 15 days ago.

What kind of Apple device are you referring to?

Customer: replied 15 days ago.
iphone6plus
Expert:  bbao replied 15 days ago.

Okay, can you please advise your full name and email address?

Customer: replied 15 days ago.
you pelope just want to keep chargeing me when I just bourght my second phone for 450.00 ***** ********@******.***
Expert:  bbao replied 15 days ago.

Sorry, we are not Apple, we are JustAnswer, a paid technical support service.

Expert:  bbao replied 15 days ago.

The given name and email address could not be found from Apple web services. Did you try using this email address as Apple ID before? Did you try it this time?

Expert:  bbao replied 15 days ago.

Do you have other email addresses?

Customer: replied 14 days ago.
i did.okay you charged me $41.00 now you want $39. and you haven"t helped me get my id
Customer: replied 14 days ago.
i"m trying to get it changed on my new phone
Expert:  bbao replied 14 days ago.

No, sir, just ignore the annoying $39 remote assistance message. It is not applicable for your case.

Customer: replied 14 days ago.
ok how do i get my id
Expert:  bbao replied 14 days ago.

Please advise a few more email addresses for verification?

Customer: replied 14 days ago.
the only email i have is***@******.***
Expert:  bbao replied 14 days ago.

>>> Do you have other email addresses?

>> yes i did.

> the only email i have is***@******.***

I am confused.

Are you sure you registered your Apple ID before? Because the given name and email address does not match for Apple ID.

Customer: replied 14 days ago.
i registered it with us cellular and i only had one email
Customer: replied 14 days ago.
just forget it i will take it to us cellular tomorrow and get it. dont charge me the $41.00 dollars because you havent helped me at all
Expert:  bbao replied 14 days ago.

That's weird. Per your recall, did you use another other name when registering the Apple ID? You know people do make up names when registering at online services.

Expert:  bbao replied 14 days ago.

Did you use your Apple ID on this iPhone 6 plus before?

Customer: replied 14 days ago.
no i don"t make up names i always use my real name. yes i have i bought i tunes with it
Expert:  bbao replied 14 days ago.

If so, another approach is to bring your iPhone to a local Apple Store, ask the staff there to search for your Apple ID per your phone's serial number or IMEI number.

I can't do this online for you.

Customer: replied 14 days ago.
i will take care of it tomorrow since you wasnt any help
Expert:  bbao replied 14 days ago.

Sorry about that. You may ask customer services for a refund.

Customer: replied 14 days ago.
don"t charge me $41.00 because you didnt help one bit.how do i do that
Expert:  Dustin replied 13 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

It appears the previous expert has opted out..

I can send you the customer service / refund link if you want.. But before I do that let me ask you this, have you ever connected your iphone to a mac or pc you own?

If so, then we may be able to find record of your apple id through your mac or pc..

Expert:  Dustin replied 12 days ago.

Hello, my name is Dustin,

Did you still need help with this issue? If so, please respond so we can get started.

Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.