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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have just changed my password as I was trying to connect

Customer Question

I have just changed my password ***** I was trying to connect to Netflix for the first time. It did not accept my password, so I changed it. It still won't allow me to access Netflix. What to do?
Submitted: 16 days ago.
Category: Email
Expert:  Kamil Anwar replied 16 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 16 days ago.
Expert:  Kamil Anwar replied 16 days ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 16 days ago.
I don't want you to connect remotely. I just want an answer to the question
Expert:  Kamil Anwar replied 16 days ago.

Are you attempting to Login to Netflix on your computer or on a TV etc?

Customer: replied 16 days ago.
On my TV
Expert:  Kamil Anwar replied 16 days ago.

Okay, just to confirm if the password ***** ***** can you open netflix.com on your computer and see if you can login via computer using the new password?

Customer: replied 16 days ago.
No having no luck
Expert:  Kamil Anwar replied 15 days ago.

Can you send me your username and password ***** i can test here?

Customer: replied 15 days ago.
Please cancel my request.
Expert:  Kamil Anwar replied 15 days ago.

I will request this to be cancelled.

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