I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
Let´s walk through this step by step: can you first let me know what currently happens if you try to log into your Facebook account with your normal password?
Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Are you still there? I am waiting on you here to help you, please let me know how we should continue. Thank you very much.