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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Trying to change my Facebook password.Unable to do.zjust go

Customer Question

Trying to change my Facebook password.Unable to do.zjust go on to other people's face book page Told I was being hacked Please help
JA: When did you last use the account?
Customer: Maybe 10 minets ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Ipad With all Emails
JA: What troubleshooting have you tried?
Customer: None as of yet Where do I go
JA: Anything else you want the email expert to know before I connect you?
Customer: No.Thanku Just want this fixed
Submitted: 8 days ago.
Category: Email
Expert:  Lorenz Vauck replied 8 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Let´s walk through this step by step: can you first let me know what currently happens if you try to log into your Facebook account with your normal password?

Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 8 days ago.

Are you still there? I am waiting on you here to help you, please let me know how we should continue. Thank you very much.

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