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Ask bbao Your Own Question

bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 206
Experience:  Certified Information Systems Security Professional / Certified Information Security Manager / Microsoft Most Valuable Professional
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Need password to set email up on iphone, no idea, phone,

Customer Question

need password ***** set email up on iphone
JA: When did you last reset your username and password?
Customer: no idea
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: first thing i googled was password ***** up
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  bbao replied 3 months ago.

What kind of password ***** you referring to? Email password ***** Apple ID password? Or, your phone's pin code?

Customer: replied 3 months ago.
email
Expert:  bbao replied 3 months ago.

If so, which email service are you referring to? If you are not sure, please simply advise the part after "@" of your email address.

Customer: replied 3 months ago.
thunderbird
Expert:  bbao replied 3 months ago.

thunderbird? thunderbird.com? Or you are referring to an email program ThunderBird from Mozilla?

Customer: replied 3 months ago.
Expert:  bbao replied 3 months ago.

Sorry, yes for what?

Customer: replied 3 months ago.
ThunderBird from Mozilla.
Customer: replied 3 months ago.
hello
Expert:  bbao replied 3 months ago.

Sorry I am confused. ThunderBird from Mozilla is an email program of computers, and I think you are talking about your iPhone...

Customer: replied 3 months ago.
i connected my email to my phone
don t u need the password ***** your email on your computer to add an new account on your iphone so you can get your emila on both the iphne and computer
Expert:  bbao replied 3 months ago.

Okay. So you mean you are using ThunderBird to manage emails on your computer, and now you need to use your iPhone to access the same email box as well. What's your email address? Something like***@******.***?

Customer: replied 3 months ago.
Expert:  bbao replied 3 months ago.

Got it. Thanks. Please follow below steps to configure your email at eatel.net

Setting Up Your Email (iPhone)

1. If this is the first account you're setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account.

2. Choose your email account type. For setting up email to work with your EATEL service, choose Other .

3. Select Add Mail Account under the Mail section and enter account information.

4. Fill in your name, email address, password, and description (to be able to distinguish this account from other email accounts setup on your iPhone). Then click Save .

5. On the next screen, choose POP.

6. On the next screen enter your eatel.net account details, including the following.

7. Incoming Mail Server

  • Host name: mail.eatel.net
  • User Name: [your username]@eatel.net
  • Password: [enter your password]

8. Outgoing Mail Server (SMTP)

  • Host Name: mail.eatel.net
  • User Name: [your username]@eatel.net
  • Password: [enter your password]

9. Tap Save to save the entered information. Your iPhone will then verify your account information.

10. After a moment a message may pop up stating “Cannot Connect Using SSL, Do you want to try setting up the account without SSL?" You must click Yes to both prompts.

11. After a moment the setup will complete.

12.You should now have a fully configured account on your Apple iPhone. When completing the setup above, some information is automatically set; however, once setup is complete if you are still not able to send and receive email either contact customer support or advanced users may want to consult the information below.

13. Settings for Advanced Users

  • Type: POP or POP3
  • User Name: [your username]@eatel.net
  • Incoming Server (POP/POP3): mail.eatel.net (username and password *****) // Port 110
  • Outgoing Server (SMTP): mail.eatel.net (username and password *****) // Port 587
  • Outgoing Server (SMTP) Requires Authentication // SSL should be disabled.
Customer: replied 3 months ago.
ok dont you need the password ***** your computer email to use as a password ***** activate you iphone email, so they connect
Expert:  bbao replied 3 months ago.

You do need the password ***** your email address***@******.***, the same password ***** used on your computer with ThunderBird.

Do you mean you forgot the password?

Customer: replied 3 months ago.
new phone
Expert:  bbao replied 3 months ago.

If so, you may try to find your password ***** in ThunderBird. Please check below link to see the steps.

http://www.ghacks.net/2010/09/26/recover-or-change-thunderbird-passwords/

Customer: replied 3 months ago.
i ll try this
thanks
Customer: replied 3 months ago.
uh wher is the tools tab at
Expert:  bbao replied 3 months ago.

What's your Thunderbird version, as well as your OS?

Customer: replied 3 months ago.
what is os
Expert:  bbao replied 3 months ago.

Sorry, OS stands for operating system such as Windows on PC or OSX on Mac.

Customer: replied 3 months ago.
window 10
Customer: replied 3 months ago.
not sure witch version of thunderbird
Customer: replied 3 months ago.
do i go to control panel
Expert:  bbao replied 3 months ago.

No, nothing to do with Windows Control Panel.

Try pressing ALT key on your keyboard in a Thunderbird window, anything happens?

Customer: replied 3 months ago.
is it with firefox
Customer: replied 3 months ago.
tried alt nothing
Expert:  bbao replied 3 months ago.

http://blogmines.com/blog/how-to-find-the-version-of-mozilla-thunderbird/

Customer: replied 3 months ago.
3.1.7
Expert:  bbao replied 3 months ago.

If so, this guide applies to 3.17. No idea why you can't see the Tools menu. Please check below link for help.

https://support.mozilla.org/en-US/kb/display-thunderbird-menus-and-toolbar

Customer: replied 3 months ago.
found it
thank you
Expert:  bbao replied 3 months ago.

Good to know. Found the Tools option or the password?

Expert:  bbao replied 3 months ago.

Hello? Can you please advise what has been found? Tools option or the password?