Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, What service or website you are doing this with please?
You need to contact Pogo customer support and they will get a refund, please follow the steps below :
1. Click on this link http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo
2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list3. Click underneath the heading: ‘Tell us a little more about your issue’ and enter ‘Pogo’
4. Click the orange ‘Next’ button and sign into Origin with your Pogo screen name and password.
5. Depending on your geographical location and the time of day, you'll see the available contact options - Live Chat, Call Back or Email.
6.Explain the situation
If you have a moment please rate my answer by clicking one of the stars, positive rating are appreciated.
JustAnswer has a 100% satisfaction guarantee, We value you as a customer and very much want you to be satisfied.
Did you forgot pogo password *****? if yes try to reset it using this link : play.pogo.com/form/submit-recover-password.jsp?site=pogo
Try to reset the password ***** contact them and they will fix the issue for you.
Note : Only rate if you are satisfied, please do not rate an answer as poor or bad service if you are not satisfied, if we cant help you solve the issue you will be entitled to a full refund.