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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I cant seem to get back to my gmail with my email address

Customer Question

I cant seem to get back to my gmail with my email address and password
JA: How long have you had this issue with your Gmail account?
Customer: just this afternoon when to check my email and google came up to sign up
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on computer
JA: What troubleshooting have you tried?
Customer: I just tried to go back in on gmail
JA: Anything else you want the email expert to know before I connect you?
Customer: i just want my old gmail back to get my emails i need to get back in
Submitted: 6 months ago.
Category: Email
Expert:  Richard replied 6 months ago.

Hi there and welcome

Is the issue you are not able to sign in? And if so, which error do you get?

Or you are signed into the wrong account?

Please let me know

Expert:  Richard replied 6 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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