Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, who is your email account with, @gmail.com @yahoo.com @outlook.com etc?
Ive sent the offer for remote support, as requested. Its a guaranteed offer meaning that If I cannot fix the issue, you will be entitled to a full refund.
Once you have clicked and approved that offer for more help, I will send the connection steps so we can get started.
Hello, my name is Dustin,
Did you still need help with this issue? If so, please respond so we can get started.
Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,
Senior Technician and Network Switching Systems Operator / Maintainer.