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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Email settings out of date in win 10, godaddy, all three but

Customer Question

email settings out of date in win 10
JA: Just to clarify, what email service provider are you using?
Customer: godaddy
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: all three but at my desktop (main pc) now
JA: What troubleshooting have you tried?
Customer: re-did the pop (win 10 auto configed it for imap) and confirmed and changed the in & out URLS
JA: Anything else you want the email expert to know before I connect you?
Customer: ONE MINUTE
Submitted: 3 months ago.
Category: Email
Expert:  Richard replied 3 months ago.

Hi there and welcome

What exactly happens when you try to access your emails on your computer?

And via which email program are you doing this? eg: outlook 2016?

Customer: replied 3 months ago.
Outlook 2016 yes... there is no accessing, it won't sync.
Expert:  Richard replied 3 months ago.

What is the error message you receive?

Expert:  Richard replied 3 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 3 months ago.
How do I end my trial offer and get a refund? I don't wish to continue this..
****** **********
*************@*******
Expert:  Richard replied 3 months ago.

ok, ill ask customer service