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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I messed up signing in the first time and put my aol name on

Customer Question

I messed up signing in the first time and put my aol name on the first line. I tried to get my gmail back and it said it was taken, Then I tried again and missspeled my first name. It is supposed to be janet.pappas35 but but now says janer.pappas35 and now I can't get into my email
JA: How long have you had this issue with your A.O.L. account?
Customer: bo it is my gmail account
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: It tells me to go to an icon that looks like a screw holder, click accounts tab in the send mail as section locate the emaik address you'd like to edit click edit info next to the address" Fine but I cant fine any of this. This comes from the gmail help forum
JA: Anything else you want the email expert to know before I connect you?
Customer: No, I just want my janet.pappas35@ back
Submitted: 4 months ago.
Category: Email
Expert:  Viet - Email Tech replied 4 months ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

How long have you been using your gmail email address?

Do you remember your exact gmail email account password?

Do you have a cell phone number ending with the two digits 43? If yes, what's that full phone number? And is that phone number able to receive text messages?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 4 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Elgin Vega replied 4 months ago.

Hello, my name is***** will help you with the request.

Let me know when you are available to check the problem