Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Please open up the following link:
Join the session, then a remote file will be downloaded.
OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).PS - If we are not connected in five minutes, please reply back to me below.
Did you forgot the password ***** this email please ? :***@******.***
can you tell me the last password ***** remember
can you type it on your computer, I'm connecting to it and i m waiting for you to type it.
are you there please?