How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

It opens but is inaccessible, Shaw, I am equal between my

Customer Question

It opens but is inaccessible
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Shaw
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I am equal between my phone and my laptop
JA: What troubleshooting have you tried?
Customer: Going to compand prompt admin and looking for corrupt files.
JA: Anything else you want the email expert to know before I connect you?
Customer: I worked right up until Nov 20 and today it downloaded new emails but I cannot click on anything.
Submitted: 15 days ago.
Category: Email
Expert:  Lorenz Vauck replied 15 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Can you please let me know which email program you are using to retrieve your emails, is it Outlook or Thunderbird, or something else?

Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck