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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can't remember my P?W: try o get it but the listed

Customer Question

can't remember my P?W: try o get it but the listed verification phone # can not receive text msg. would like to SPEAK to a live person to resolve problem!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: tried "lost password" routine, but it tries to send me a verification code to my land line phone which CAN"T receive text msgs
JA: Anything else you want the email expert to know before I connect you?
Customer: My gmail address is***@******.***
Submitted: 12 days ago.
Category: Email
Expert:  Quiksilver07070 replied 11 days ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 11 days ago.

I can help you get your password ***** but may need some information durign the process.

Expert:  Quiksilver07070 replied 11 days ago.

There are other ways to get your password.

It looks as though you have setup security questions......and by answering them.....you can reset the password.