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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I have tried to get in to my new hotmail account but it

Customer Question

I have tried to get in to my new hotmail account but it seems that my password ***** ***** recognized. I've tried submitting the reset request at least five times now with the same result that says resubmit the form. Going in a circle and getting nothing accomplished - still can't get into email to send a note.
JA: How long have you had this issue with your Hotmail account?
Customer: about a week
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browser
JA: What troubleshooting have you tried?
Customer: have resubmitted the password ***** form repeatedly
JA: Anything else you want the email expert to know before I connect you?
Customer: I just want to use the email - my email address is***@******.***
Submitted: 5 months ago.
Category: Email
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues with your Hotmail account. Are you using a Windows computer or a Mac when accessing your Hotmail account?
Please let me know by replying to me here so that I can help you further.

Best regards,