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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I can't find my password or my email address. I think my

Customer Question

I can't find my password ***** my email address. I think my email address is '*****@******.***'. Please help me get onto my email account.
JA: Just to clarify, what email service provider are you using for this account?
Customer: What's an email service provider? I've only used Yahoo for as long as I've been using email.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have 2 laptops, one in NJ and one in AZ, where I am now.
JA: What troubleshooting have you tried?
Customer: I'm not literate in computers. I don't know what you mean by "troubleshooting."
JA: Anything else you want the email expert to know before I connect you?
Customer: Please give me a temporary password ***** I can access my email account. I'll change the temporary to my choice of passwords.
Submitted: 6 months ago.
Category: Email
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Does your phone number begin with 8 and end with 58 ?

Expert:  Byron replied 6 months ago.

Disregard any pop-ups.

Please use the "Type your reply here" box below to respond and

click Send when finished typing.

Expert:  Byron replied 6 months ago.
is a valid Yahoo address. I need the phone information

to confirm identity. Please type your number below ending in 58 and I can send

an Account Key.

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