Welcome, I am Cory. Thank you for asking your question today.
Who is your email provider? AOL, Gmail, Hotmail, Outlook or Yahoo?
Please let me know when you would like to continue.
Yes, you have paid a deposit for chat. If you would like me to connect remotely and fix this quickly that is a premium service upgrade.
Please let me know when you are ready so we can continue this.
When you can not access your account, you have to use the reset tool.
The reset tool can be found here. -https://login.yahoo.com/account/challenge/username
Let me know if you get stuck on a step.
No, I'm sorry, you are going to wait that long on hold.
What step do you have a problem with for the reset tool?