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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 36564
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I am not receiving emails, hotmail, cell phone and desttop,

Customer Question

i am not receiving emails
JA: Just to clarify, what email service provider are you using?
Customer: hotmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: cell phone and desttop
JA: What troubleshooting have you tried?
Customer: turning off my phone and desttop
JA: Anything else you want the email expert to know before I connect you?
Customer: no, just want to get back online
Submitted: 5 months ago.
Category: Email
Expert:  Viet - Email Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Microsoft is currently having technical issue with their Hotmail / Outlook applications and mobile devices. There is nothing wrong with your computer, so don't worry. Microsoft is taking their time to fix this. You can see the status any time at the website below:

https://portal.office.com/servicestatus

- In the mean time, you can access your hotmail email address at the outlook.com website.

- Once Microsoft has fixed their email server issue, then your email program will work as normal. You can always go to the website below to check on their update:

https://portal.office.com/servicestatus

- Are you currently able to access your hotmail email address at the outlook.com website on both the phone and the computer?

http://www.outlook.com

Please reply at the box below to continue. Thank you,

Expert:  Viet - Email Tech replied 5 months ago.

Please go to the outlook.com website, and there, sign in your hotmail email address and see if you can access your hotmail email address there for now:

http://www.outlook.com

- Also, on your phone, can you please open the Play Store (or App Store) app icon, then type / search for outlook then get / install the Microsoft Outlook app. Then open the Outlook app, and sign in your hotmail email address in the Outlook app, and see if you can access your hotmail email in the Outlook app. The Outlook app should work well.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Email Tech replied 5 months ago.

Please stay with me on this web page.

- Have you gotten a chance to try my suggestion above yet?

- Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

- What's the make / model of your cell phone?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Email Tech replied 4 months ago.

Hi,

How are you? Microsoft has fixed their email server issue. Your email should work fine on both your computer and phone now. Can you please check?

- Is there still any issue? And/or do you need help with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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