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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Weaver and i am haveing torouble with pass word i cant

Customer Question

Hi my name is ***** ***** and i am haveing torouble with pass word i cant remember some answers i game my email adress is***@******.***
JA: When did you last reset your username and password?
Customer: sry cant remember
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my lap top and had yahoo as home
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no not now
Submitted: 6 months ago.
Category: Email
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Have you tried to reset the password ***** this Yahoo account?
Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 6 months ago.
Hi its been a while and cant remember answers to the questions will u give me new passward so i can assess it
Expert:  Jess M. replied 6 months ago.


Thank you for writing back. Unfortunately, the only way to recover your account is through password ***** Please give me a moment to check your other recovery options.

Customer: replied 6 months ago.
Hello r u still with me
Expert:  Jess M. replied 6 months ago.

I am still here. Can you recall an answer to your security question?

It says: Where did you meet your spouse?

Expert:  Lorenz Vauck replied 6 months ago.

Can you please let us know the requested information so that I can continue to help you? Thank you very much :-)