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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I'm not receiving many emails which were sent to my gmail

Customer Question

I'm not receiving many emails which were sent to my gmail address in recent months:***@******.*** Thank you. *****
JA: How long have you had this issue with your Gmail account?
Customer: I think it goes back 6 months, maybe a year. The problem was just brought to my attention.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I don't use my phone for email. I don't own a tablet. Everything done on my Macbook Air Laptop. I use Safari to access email.
JA: What troubleshooting have you tried?
Customer: I'm not computer savvy. Haven't tried troubleshooting.
JA: Anything else you want the email expert to know before I connect you?
Customer: No thanks
Submitted: 12 days ago.
Category: Email
Expert:  Jess M. replied 12 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. So I believe you are using Google App or Gmail for business, you are using your own domain name in the Gmail platform.

Did they tell you if they receive a Failure Delivery Notification (FDN) that made them to think that you did not receive their emails to you?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 12 days ago.
Thx for response but decided not to hassle it.
Expert:  Jess M. replied 12 days ago.

You're welcome. Do you still want to continue with this question?

Customer: replied 12 days ago.
Really, it's OK. I realized that I have been receiving the vast majority of emails sent. Please do not connect me to anything. Thx for your time.
Expert:  Jess M. replied 12 days ago.

Ok, thank you for the confirmation. You can close this chat anytime. But if you need assistance with anything else later. just let me know. I will be happy to assist you.

Best regards,

Jess