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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I'm not receiving many emails which were sent to my gmail

Customer Question

I'm not receiving many emails which were sent to my gmail address in recent months:***@******.*** Thank you. *****
JA: How long have you had this issue with your Gmail account?
Customer: I think it goes back 6 months, maybe a year. The problem was just brought to my attention.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I don't use my phone for email. I don't own a tablet. Everything done on my Macbook Air Laptop. I use Safari to access email.
JA: What troubleshooting have you tried?
Customer: I'm not computer savvy. Haven't tried troubleshooting.
JA: Anything else you want the email expert to know before I connect you?
Customer: No thanks
Submitted: 3 months ago.
Category: Email
Expert:  Jess M. replied 3 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. So I believe you are using Google App or Gmail for business, you are using your own domain name in the Gmail platform.

Did they tell you if they receive a Failure Delivery Notification (FDN) that made them to think that you did not receive their emails to you?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 3 months ago.
Thx for response but decided not to hassle it.
Expert:  Jess M. replied 3 months ago.

You're welcome. Do you still want to continue with this question?

Customer: replied 3 months ago.
Really, it's OK. I realized that I have been receiving the vast majority of emails sent. Please do not connect me to anything. Thx for your time.
Expert:  Jess M. replied 3 months ago.

Ok, thank you for the confirmation. You can close this chat anytime. But if you need assistance with anything else later. just let me know. I will be happy to assist you.

Best regards,

Jess