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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16355
Experience:  Email expert with over 5 years experience
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Can't send an email from the inbox. Earthlink said i must

Customer Question

can't send an email from the inbox. Earthlink said i must reset my password.
JA: When did you last reset your username and password?
Customer: I don't remember but it has been a while. I sent an individual message with no problem but this was for all my email addresses.and didn't leave the inbox.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser on my pc
JA: What troubleshooting have you tried?
Customer: Earthlink tried to help but didn't and told me to call microsoft.
JA: Anything else you want the email expert to know before I connect you?
Customer: no except that i get a Logon window from Outlook express to put the password ***** and i tried each of 3 that i have. none of them worked.
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

What is the email address that you need to reset?

Expert:  Josh replied 1 month ago.

I see that you have opened 3 new questions instead of replying here.

What is the email address that you need to reset?

Expert:  Josh replied 1 month ago.

Please reply back here instead of opening new questions

Expert:  Josh replied 1 month ago.

Microsoft is having an outage with their mobile devices and Outlook server which does not affect going to their website directly but it does effect programs such as Outlook Express, mobile devices, etc.

Microsoft engineers are aware of the issue and there has been over 500 complaints over the past 24 hours so they are working hard to fix the issue. Although the issue appears to be a password ***** issue; it is not a password ***** The only thing that you can do right now is to wait out the issue while the engineers continue to fix the issue with the migration issue.

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