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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My gmail account is (.[email protected]) I am having a

Customer Question

my gmail account is (*****@******.***) I am having a problem using my password?
JA: How long have you had this issue with your Gmail account?
Customer: when I try you say not my account but it is
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: Someone already has that username. Note that we ignore periods and capitalization in usernames. Try another?
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Email
Expert:  Kevin T replied 12 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 12 days ago.

How you tried the accoutn recovery process?

Customer: replied 12 days ago.
do not know anything about recovery process?
Customer: replied 12 days ago.
Can not afford the amount Thanks
Expert:  bbao replied 12 days ago.

> Can not afford the amount Thanks

I guess you meant $39 fee for remote assistance session. It is not applicable here except we do need to see your screen.

You question can be well resolved here using chat if you may provide accurate info that Google needs to recover your account.

Expert:  bbao replied 10 days ago.

Do you still need our help here?

Expert:  Dustin replied 8 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Both of the previous experts have opted out.

Do you want to continue at the original, written support fee suggested?

Or do you want to close and refund this support request, please respond when you can, thank you.

Dustin S

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