Hello! My name is*****I am a certified computer professional who will assist you.
To confirm, you are trying to access your Outlook.com e-mail account? If yes, let me know which web browser you are using?
Web browser could be:
- Internet Explorer
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
Which one of them are you using to access the Internet and open the web pages?
Please reply here with the information I requested, so that I can help solve the problem you are experiencing. In case you still don't know which web browser you are using, please visit this web page and it will tell you that information: