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Hi there and welcome
What now happens when he tries to add the account to his iphone?
What message does he get?
ok, hold the home and power buttons for 10 seconds until you see the apple logo then release.
Let the phone restart and tell me if he can now add it please.
ok, go to the app store and install the app Outlook
Can he sign into that?
yes, it will be on one of the pages as an app
has the calendar appointments returned?
if you go to www.outlook.com
On the computer and sign in there, does he see his calendar entries?
I checked and no it has to be via this app, but the issue is Microsoft have a block on him for the phone so he is forced to use this app, this we have now confirmed, but if he waits 30 days the block will be lifted and he can add it back normally. Just for now he needs to use this app.
They never publish this but likely with the password ***** and suspicious activities.
The app authenticates more intensely and this is why they allow the app to work.
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