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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31326
Experience:  Over 15 year experience in Email Systems and Programs
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My husband (and I) had to change his password for his

Customer Question

My husband (and I) had to change his password ***** his hotmail account on the computer. He is unable to change his password ***** his iPhone. It gave him a message of Unable to Verify. So he tried to delete his hotmail account and then reinstall but now he has lost all of his calendar appts! And still can't get his hotmail email on his iPhone. Thanks.
Submitted: 18 days ago.
Category: Email
Expert:  Richard replied 18 days ago.

Hi there and welcome

What now happens when he tries to add the account to his iphone?

What message does he get?

Customer: replied 18 days ago.
Still says can't verify.
Customer: replied 18 days ago.
This is on his iPhone, just to clarify. We can access his email on the computer fine.
Expert:  Richard replied 18 days ago.

ok, hold the home and power buttons for 10 seconds until you see the apple logo then release.

Let the phone restart and tell me if he can now add it please.

Customer: replied 18 days ago.
I reset it, put in new password ***** still says "Outlook account Unable to verify account information."
Expert:  Richard replied 18 days ago.

ok, go to the app store and install the app Outlook

Can he sign into that?

Customer: replied 18 days ago.
It is downloading...
Expert:  Richard replied 18 days ago.

thank you

Customer: replied 18 days ago.
Will it show up as an app? I downloaded it but can't find the icon.
Expert:  Richard replied 18 days ago.

yes, it will be on one of the pages as an app

Customer: replied 18 days ago.
OK. Got it. Entering his info now.
Expert:  Richard replied 18 days ago.

thanks

Customer: replied 18 days ago.
Ok. So that worked.
Expert:  Richard replied 18 days ago.

has the calendar appointments returned?

Customer: replied 18 days ago.
No!
Expert:  Richard replied 18 days ago.

if you go to www.outlook.com

On the computer and sign in there, does he see his calendar entries?

Customer: replied 18 days ago.
Actually he is seeing appointments on app's calendar just not on iPhone's calendar
Customer: replied 18 days ago.
Can we get these to come up now like it did before? On his iPhone's calendar app and on the Mail app?
Expert:  Richard replied 18 days ago.

I checked and no it has to be via this app, but the issue is Microsoft have a block on him for the phone so he is forced to use this app, this we have now confirmed, but if he waits 30 days the block will be lifted and he can add it back normally. Just for now he needs to use this app.

Customer: replied 18 days ago.
Why do they have a block?
Expert:  Richard replied 18 days ago.

They never publish this but likely with the password ***** and suspicious activities.

The app authenticates more intensely and this is why they allow the app to work.

Customer: replied 18 days ago.
Ok. Thank you!
Expert:  Richard replied 18 days ago.

you're welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

and please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you