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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have Mac entourage email and it sending multiple copies of

Customer Question

I have Mac entourage email and it sending multiple copies of my incoming emails to me.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: It is an IMac
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through my computer
JA: What troubleshooting have you tried?
Customer: I turned off all my rules. I called Apple and they said it wasn't on their end.
JA: Anything else you want the email expert to know before I connect you?
Customer: I get multiple emails (like 4 or 5) from several people and 1 from others.
Submitted: 15 days ago.
Category: Email
Expert:  Bob James replied 15 days ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.
I've seen this before, it was discovered that there were actually two instances of the email account set up in the email client - in this case Entourage. Do you know how to check the account settings to make sure there are not 2 instances of your email set up in there?
Thanks,
Bob

Customer: replied 15 days ago.
No there are not two accounts. You are not connecting to my computer. I thought you were AT&T. Please return my $5.