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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Someone apparently has hacked into my account. I need to

Customer Question

Someone apparently has hacked into my account . I need to close the outlook account.
JA: How long has this been an issue?
Customer: Apparently they hacked in at 8.42 am this morning.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I dont know where to start
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 16 days ago.
Category: Email
Expert:  GeekGal replied 16 days ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, e-reader, and printers. It would be my pleasure to assist you with this. Can you tell me please exactly what is going on with your account? Do you think that your computer has been compromised as well as your email account?