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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I haven't gotten my Outlook emails since Friday afternoon?

Customer Question

I haven't gotten my Outlook emails since Friday afternoon?
Submitted: 18 days ago.
Category: Email
Expert:  Richard replied 18 days ago.

Hi there Kathy and welcome

Are you still able to sign into your account?

Please let me know

Expert:  Richard replied 18 days ago.

can you please return here Kathy

Customer: replied 18 days ago.
I can't see your response to my problem, just a request for more money
Expert:  Richard replied 18 days ago.

My response was Kathy

Hi there Kathy and welcome

Are you still able to sign into your account?

Please let me know

You then made a new question... I closed this and asked you to come back here

Customer: replied 18 days ago.
when I sign into my email, I can see all my previous emails up until Friday early afternoon. At the top it says last synced November19
JA: Just to clarify, what email service provider are you using?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mostly on my phone or tablet; however, this morning I tried my desktop with the same result
JA: What troubleshooting have you tried?
Customer: I haven't tried anything yet. I am basically tech non-savvy
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Expert:  Richard replied 18 days ago.

thanks, ***** ***** can sign in.

Which version of outlook are you using?

Customer: replied 18 days ago.
not sure how do I find out?
Expert:  Richard replied 18 days ago.

If you click help, about it should then tell you.

Customer: replied 18 days ago.
click help where?
Customer: replied 18 days ago.
is there any way I can actually talk to you?
Expert:  Richard replied 18 days ago.

in outlook

I offered to connect to your computer and do all this for you (as I need to know at least which program version you are using)

Accept it and I can