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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I received an email from paypal (reference number

Customer Question

I received an email from paypal (reference number PP-005-282-680-649) requesting some clarification on my account. However when I try to log in it comes up with some German message and refuses to accept my login data. Can you please help?
JA: Just to clarify, what email service provider are you using for this account?
Customer: IncrediMail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: various,but can't rememberall
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.

Can you paste the content of that email to me . Also give me the email id from which you received this email. There is a possibility that this mail is from unauthorized person to steal your information.

Expert:  Bhavik Joshi replied 1 month ago.

Hi, Does your issue still persist ?