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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I have just downloaded icloud for windows 10 based computer,

Customer Question

Hi I have just downloaded icloud for windows 10 based computer, I try to sign in to icloud and I keep getting an error message "I have no internet connection" and I am unable to use this system.
Cheers,
Michael
Submitted: 5 months ago.
Category: Email
Expert:  technicalcat replied 5 months ago.

Hello, and thank you for using this service.

What other device or computer did you also receive the no internet error on?

Customer: replied 5 months ago.
I have only tried to log on with my desktop at this stage.
Customer: replied 5 months ago.
I have just tried to log on with my Surface Pro tablet onto icloud.
Error message appears - Verification Failed
also "your Apple ID or password ***** *****
This error message has appeared every time on my tablet.
I have tried changing my password ***** times, the change to the password ***** had no effect what so ever.
Customer: replied 5 months ago.
Once again I tried to log onto the cloud Error message this time is : An error occurred during authentication. Please try again"
Tried again with the same result.
Customer: replied 5 months ago.
Sorry to keep butting in but I have solved the issue myself, can you please refund my deposit
Thank You.

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