How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask A. Stevens Your Own Question

A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1555
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
71208907
Type Your Email Question Here...
A. Stevens is online now
A new question is answered every 9 seconds

Can not get into my e-mail with all the stuff you want.

Customer Question

Can not get into my e-mail with all the stuff you want.
JA: Just to clarify, what email service provider are you using?
Customer: yahoo.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: all that I know. I a, not good with computur
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  A. Stevens replied 2 months ago.

Hi, my name is ***** ***** i'm here to help you with this issue.

Expert:  A. Stevens replied 2 months ago.

Sorry to hear that you are having issues with your email account.

Expert:  A. Stevens replied 2 months ago.

Have you recently changed your password ***** your email account? If not, we may need to start with that step.

**Please note that once you change your password, you'll need to update that password ***** your phone, tablet, and web browser to access your email**

Expert:  A. Stevens replied 2 months ago.

When you are available, please reply back to continue. Or can you try the following:

- Go to the Yahoo.com website, then click on Mail, or go directly to the yahoo mail website below:

http://mail.yahoo.com

, then there, sign in with your yahoo email address and your yahoo email password, then what happens? What's the error or message?

- If it does not let you sign in at the yahoo website, can you use the option Forgot password (or option Trouble signing in) there? https://edit.yahoo.com/forgotroot

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,