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Joseph Varner
Joseph Varner,
Category: Email
Satisfied Customers: 36
Experience:  Enterprise Support Specialist at Arthur J Gallagher
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I have an Ipo Nano 7th Gen: I am receiving a Messsage when i

Customer Question

I have an Ipo Nano 7th Gen: I am receiving a Messsage when i try to Sync from
Itunes: Ipo is not syncronizing Error 13019
Submitted: 14 days ago.
Category: Email
Expert:  Russell H. replied 14 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try this:

Go into itunes while phone is plugged in.

You will see the tabs such as:

Summary, Info, Ringtones, Music.

Select the 'Music' and where it shows

"Sync Music"

un-select or un-check that option

and click or tap on

Apply

in the bottom right, and then once the sync is complete re check the music sync option.

This is said to work to free up the error you have seen. It means temporarily not syncing music, but the next sync including music may work. This error may possibly come of trying to sync both music and other content.

Let me know how it goes, please.

Customer: replied 13 days ago.
Hi Russel I am sorry I don t see in ITunes these tabs Remember I am working w an IPod
Expert:  Russell H. replied 13 days ago.

Then I must apologize for giving you instructions that were not useful to you.

I have Opted Out, opening the case to other Experts in this category (with the parting question, what version of iTunes do you have on your computer?)

Thanks for your patience meanwhile.

Expert:  Joseph Varner replied 12 days ago.

Hi, my name is ***** ***** I am happy to assist!

The error will most commonly occur while syncing music. This issue can be resolved by following these steps:

Select the iPhone or iPod touch in iTunes under Devices.
Click the Music tab and under the Sync music option, choose Selected playlists.
Deselect the Voice Memos playlist.
Click Apply and then click Sync.
If the above steps do not resolve the issue, check the device and the iTunes library for duplicate voice memos. If you find any duplicate voice memos, delete the duplicates and then sync.

If those steps do not resolve the issue, then follow these steps:

Select the iPhone or iPod touch in iTunes under Devices.
Click the Music tab and deselect the Sync Music option.
Click Apply and then click Sync.
After the sync is complete, reselect the Sync Music option.
Click Apply and then click Sync.
If the Error 13019 occurs while syncing content other than music (applications, podcasts, and so on), then perform the same steps above but uncheck the content that stops syncing with Error 13019.

If the steps above do not resolve the issue, attempt to sync an empty iTunes music library to the device while logged in as a new admin user. Follow these steps to create a new admin user:

Windows Vista and Windows XP

From the Start menu, choose Control Panel.
Open User Accounts.
Select Create a new account and follow the instructions to complete the account setup process.
Once the new account is created, choose Log Off from the Start menu.
Log in to the newly created user account.
Mac OS X

From the Apple menu, choose System Preferences.
Choose View > Accounts.
Click the "+" (you may need to authenticate to be able to click this).
Give the new user a name and short name and enter a password.
Select the checkbox for "Allow user to administer this computer". This makes the user an admin user.
Click Create Account.
Log out and then log in to the new account.