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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 15236
Experience:  10+ years of work experience.
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Mail on iPad & iPhone won't connect with hotmail say

Customer Question

Mail on iPad & iPhone won't connect with hotmail say password ***** ***** have tried to delete account and redo but that doesn't work either
Submitted: 4 months ago.
Category: Email
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

If you go to http://www.hotmail.com are you able to log into your account on the website?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 4 months ago.

If you cannot log into the account on the website, you may need to reset the password, which will unlock the account.

Please, follow the instructions below to reset your password:

- Click the following link: http://account.live.com/password/reset

- Fill out all of the requested information
- Once all of that is complete, you will be given the option to reset your password.

You will be able to reset your password *****

Are you able to log in now?

Customer: replied 4 months ago.
I was not able to access via hotmail. I already changed my my microsoft password
Expert:  Jason Jones replied 4 months ago.

Okay. Change the password ***** if it is not working.