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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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We are not able to send or receive emails. We have a notice

Customer Question

We are not able to send or receive emails. We have a notice popped up on screen asking for a password ***** when we enter the password ***** will will not go away.
JA: When did you last reset your username and password?
Customer: Not sure sorry
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Lap top
JA: What troubleshooting have you tried?
Customer: Reset modem. Internet is working just fine, we are able to access other sites. It's just the outlook that is not working
JA: Anything else you want the email expert to know before I connect you?
Customer: Business account, sort of urgent for a Monday morning please!!
Submitted: 20 days ago.
Category: Email
Expert:  Cody replied 20 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 20 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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