How's it going.Let me read of your question. Give me a minute.
You're having problems getting into your phone, correct?
What type of phone is it?
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please note that I first need to confirm what the problem is before I can provide you an answer, so please be patient and send me the information I need, which is:
Do you have an Android phone asking you to enter your GMail address and password?I am awaiting your reply.Thanks,IT Miro
Please type here the GMail account you used with your Samsung S7 phone and I will check for available password ***** options.
Please note that I am a Computer Expert and I am very familiar with the Android account activation and usage. I am not sure why you think it has to be the same password. That is not correct. You only need to be able to access your original GMail account, no matter which password ***** ***** So, if it is "*****@******.***" and you forgot the current password, you need to reset the password ***** that you can access the account. Your Samsung S7 will then be unlocked.
Please confirm that you want my assistance with the password *****
I don't know what you tried at the T-Mobile store, but if you want my assistance with the password ***** you first need to confirm it. Just because someone else failed, it doesn't mean everyone else will fail as well.
From what I can see, you came here for assistance. I am trying to help you, but it looks like you don't want to proceed.
Please confirm if you want my assistance or you want to cancel instead.