Hi. My name is***** you for your question and the opportunity to assist.
Please first try re-setting your password ***** the link below.
Let me know the result please.
I apologize. Can you tell me that address please.
Yes. What is your Hotmail email address please?
Thank you. One moment please.
Thanks. Can you tell me the last 4 digits of your phone number ending in 42 ?
Thank you. Have a pen and paper handy. You will momentarily
be receiving a recorded call giving you a 7digit password ***** code.
Please send me that code when you receive it.
Thanks. You have two-step verification turned on.
Are you able to receive email at your .mil email address?
Thanks. I'll need that address as well.
This is the address Microsoft is looking for: @mcchord.af.mil
Is that an address from a former location?
Is email sent to the old address re-directed to your new one?
Is the old address *****@******.*** ?
Thanks. A reset code was sent to the *****@******.*** address.
If you're not able to get it I won't be able to reset the password.
Since that seems to be the case please call our customer service line
at 1.***-***-**** and they can issue a credit to your card.
Do you have an app on your phone that generates a 25 character recovery code?
If that hasn't already been put in place it can't be used.
You can go to this link and go through the steps: https://account.live.com/password/reset
Enter your email address and the characters. On the next page say No to the phone and email
and say No on the next page as well. You'll have to fill out some information and if they have enough
to verify your identity, you may be able to regain access.
You too. Good luck with that.