Hi, thanks for using JustAnswer.com I am Cris.
Can you tell me what email service you are using?
You will need to reset the password ***** your account. If you reset options as far as security questions or mobile number on file for the account are not up to date. Your last resort would be to fill out a Windows Live Recovery Form.
Please try to reset the password ***** and let me know the outcome.
I would not know your password ***** you can reset it with the link below. It will send you an email that you amazon account registered with.
Please let me know if you have any further questions. Please take the time to rate my service and submit at the top.
If you do not have an Amazon account you can create a new one.