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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Why you make it so difficult to make changes of address and

Customer Question

Why you make it so difficult to make changes of address and names on the new M gmail system. People to change servers, move, and believe it or not people do die.
JA: How long have you had this issue with your Gmail account?
Customer: Just got this new system and had occasion to contact (email) them and they have changed their server and on has died
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: all three but I guess the tablet wins out an iPad
JA: What troubleshooting have you tried?
Customer: I just told you
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Email
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

I see that you mentioned changing name and address but I am not sure what exactly that you need help with. Please explain your issue in more detail

Customer: replied 6 months ago.
when you edit the information and click Done it is still there.
Expert:  Josh replied 6 months ago.

What information are you trying to edit?

Customer: replied 6 months ago.
the old address is still there.
Customer: replied 6 months ago.
for get it I have to go.
Expert:  Josh replied 6 months ago.

Are you sure? I can help you fix the issue. Also, you can come back here when you have some time.

Customer: replied 6 months ago.
What is so difficult. I just want to edit a address on my contact list and the auto fill
Expert:  Josh replied 6 months ago.

Are you using an email program or accessing your emails through a browser?

Customer: replied 6 months ago.
Gmail
Expert:  Josh replied 6 months ago.

Are you using an email program or accessing your emails through a browser?

Customer: replied 6 months ago.
Gmail. Are you still there ??????
Expert:  Josh replied 6 months ago.

I understand that your email provider is Gmail. Please answer my question:

Are you using an email program or accessing your emails through a browser?

Customer: replied 6 months ago.
What do you mean
Expert:  Josh replied 6 months ago.

To check your email, do you open a web browser such as Internet Explorer, Firefox, or Chrome

OR

Do you open an email program?

Customer: replied 6 months ago.
I have just switched to an app for gmail
Expert:  Josh replied 6 months ago.

Are you using an tablet, iPad, or laptop/desktop?

Customer: replied 6 months ago.
All 3 on iPhone at the moment
Expert:  Josh replied 6 months ago.

Are you editing the contact address on your iPhone contacts or in the Gmail settings?

Customer: replied 6 months ago.
I have done it on iPone
Customer: replied 6 months ago.
IPhone
Expert:  Josh replied 6 months ago.

Are you using the Gmail app or the built-in email app?

Customer: replied 6 months ago.
This taking far to long for such little problem.
Expert:  Josh replied 6 months ago.

Without being able to see the phone, I need to ask questions to know the issue.

Customer: replied 6 months ago.
Take my $5.00 and spend it well. I have been answering your questions for about 45 min. Goodbye. Have a good day
Expert:  Josh replied 6 months ago.

I am sorry to hear that.

You can come back here when you have more time