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Kevin T
Kevin T, IT Manager
Category: Email
Satisfied Customers: 492
Experience:  IT Manager at Wood Group PSN
94743361
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Oh my account has been hacked and is sending out spam it has

Customer Question

Oh my account has been hacked and is sending out spam it has been for years and I just stopped using it but I am again getting reports and it is so obvious. I need to close it and you all shut it down if you can
JA: Have you contacted anyone about your account?
Customer: You are the first I should not have waited this long
JA: Thank you.
Customer: the address is***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and web browser equally
JA: What troubleshooting have you tried?
Customer: no need to troubleshoot but none
JA: Anything else you want the email expert to know before I connect you?
Customer: I can forward you an example or will he/she be able to see right away?
Submitted: 16 days ago.
Category: Email
Expert:  Kevin T replied 16 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 16 days ago.

Hi,

We need to go through the recovery process for you to gain access and then delete it.

Do you know the time it was opened?

Regards

Kevin

Customer: replied 16 days ago.
I am a little upset by the payment info I had to provide just to talk to you. I thought I was working with Yahoo plus it wanted a $5 deposit and then I saw something about a $42 charge. Anyway the Yahoo account needs to be closed. This has been going on for years and I am finally trying to end it. I stopped using it a long time ago
Customer: replied 16 days ago.
I cannot even find your responses the web site is so busy putting various things I can pay for in my face
Expert:  Kevin T replied 16 days ago.

We are a 3rd party support service. $5 deposit and you chosen the payment amount on the screen after.

Do you wish to continue?

I don't handle billing but I can flag this for a refund or I can continue..

Customer: replied 16 days ago.
I may have to come back to you if Yahoo does not take care of this but, please flag for a refund and we will end I will again to to contact Yahoo. Not sure how I ended up here but looks like a great service
Expert:  Kevin T replied 16 days ago.

No problem - you can come back at any time. We help with so many issues on any subject :)

Customer: replied 16 days ago.
Thank you, Kevin
Expert:  Kevin T replied 16 days ago.

Thanks.