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Kevin T
Kevin T, IT Manager
Category: Email
Satisfied Customers: 1136
Experience:  IT Manager at Wood Group PSN
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Oh my account has been hacked and is sending out spam it has

Customer Question

Oh my account has been hacked and is sending out spam it has been for years and I just stopped using it but I am again getting reports and it is so obvious. I need to close it and you all shut it down if you can
JA: Have you contacted anyone about your account?
Customer: You are the first I should not have waited this long
JA: Thank you.
Customer: the address is***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and web browser equally
JA: What troubleshooting have you tried?
Customer: no need to troubleshoot but none
JA: Anything else you want the email expert to know before I connect you?
Customer: I can forward you an example or will he/she be able to see right away?
Submitted: 5 months ago.
Category: Email
Expert:  Kevin T replied 5 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 5 months ago.


We need to go through the recovery process for you to gain access and then delete it.

Do you know the time it was opened?



Customer: replied 5 months ago.
I am a little upset by the payment info I had to provide just to talk to you. I thought I was working with Yahoo plus it wanted a $5 deposit and then I saw something about a $42 charge. Anyway the Yahoo account needs to be closed. This has been going on for years and I am finally trying to end it. I stopped using it a long time ago
Customer: replied 5 months ago.
I cannot even find your responses the web site is so busy putting various things I can pay for in my face
Expert:  Kevin T replied 5 months ago.

We are a 3rd party support service. $5 deposit and you chosen the payment amount on the screen after.

Do you wish to continue?

I don't handle billing but I can flag this for a refund or I can continue..

Customer: replied 5 months ago.
I may have to come back to you if Yahoo does not take care of this but, please flag for a refund and we will end I will again to to contact Yahoo. Not sure how I ended up here but looks like a great service
Expert:  Kevin T replied 5 months ago.

No problem - you can come back at any time. We help with so many issues on any subject :)

Customer: replied 5 months ago.
Thank you, Kevin
Expert:  Kevin T replied 5 months ago.


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